Six ways to handle complaints of technical support

Many technical support companies don’t seem to understand that customers are driving forces behind their business and their right to complain every time they feel dissatisfied with the services they have received. The best technical support companies will not only find the best way to resolve this complaint but they will also consider every complaint […]

3 tasks before calling technical support

Technical support can be an extraordinary thing when we are stuck and unsure about how to continue when using or installing our new products. On the other hand, sometimes it makes it frustrating when you get a technician who is impatient or less than knowledgeable to answer your question. To help keep a technical support […]